FAQ - Amorela Co
Q: Where do you ship from?
A: Our products are shipped from North America. Please allow approximately 7–14 business days for delivery to Australia.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days before they are shipped.
Q: Do you offer returns or exchanges?
A: For hygiene and safety reasons, we are unable to accept returns or exchanges on makeup products. If your item arrives damaged, please contact us and we will assist you as soon as possible.
Q: Are your products cruelty-free?
A: Yes! All Amorela Co products are cruelty-free and carefully selected to meet our boutique-quality standards.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number by email so you can follow your delivery.
Q: Can I cancel my order?
A: Orders may be canceled within 24 hours of purchase by contacting us at amorelaco@outlook.com.
Q: What if I entered the wrong shipping address?
A: If you notice an incorrect address, please contact us as soon as possible. We will do our best to update it before the order is shipped.
Q: Who can I contact for customer support?
A: If you have any questions about your order or our products, please contact us at amorelaco@outlook.com and we’ll be happy to assist you.
Q: Are your products suitable for sensitive skin?
A: Many of our products are suitable for a range of skin types. However, we recommend reviewing the ingredient list and performing a patch test before use if you have sensitive skin.